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Posts tagged ‘User Experience’

I usually keep my public shaming of corporations confined to my Twitter, but sometimes I encounter an experience so egregiously bad that I have to blog about it. For your consideration today, I present what’s probably the worst UX I’ve ever witnessed on an online payment form. This embarrassment belongs to Con Edison. Typically, when […]

It may be a bromide at this point, but “Don’t be evil” has become a suggestion rather than a mantra for the Mountain View giant Google. At the root of it, the tech titan has been outpaced by companies in other online spaces in which Google wished to also lead. In some cases, Google has […]

In his book “Predictably Irrational,” Dan Ariely recounts one of his most famous observations regarding the prevalence of organ donors across different countries. You can read more about the organ donation phenomenon on his blog, but the basic gist is that countries with an opt-out model have significantly more citizens registered as organ donors. Compare […]

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